Reunel Extreme Heavy Duty Bumpers

Terms and Conditions

Shipping

Reunel carefully packages and inspects every winch bumper that leaves the manufacturing plant. Bumpers are shipped freight collect; furthermore, Reunel is not responsible for increases in freight charges once the bumper(s) leave the facility. Once the bumper leaves the plant via the shipper, it becomes the freight company's property. Additionally, Reunel is not financially responsible for freight quotes due to product or weight changes. (Click here to see crate and installation fees.)

Cancelled Orders

Reunel incurs considerable time and money once an order transaction has been received and placed in production planning. Please know all orders are subject to 50% cancellation fee immediately after order confirmation. The receipt of the deposit or written Purchase Order, if on open account, constitutes the agreement and acknowledgement of the required cancellation fee of 50%. Customers ordering by written purchase order will be invoiced for the 50% cancellation fee. Reunel will retain the authority to either issue a monetary return of those funds received beyond 50% of the original order or an in-store product voucher. Please understand that Reunel will invoice and pursue all costs incurred in the collection of cancellation fees.

Production Lead Time

Reunel bumpers are individually hand crafted from the best possible steel and materials; as such, our customer’s patience is greatly appreciated regarding the amount of time required to produce a Reunel Heavy Duty Bumper. Each order is built in the order received and is subject to many variables and circumstances that can affect the estimated lead time for delivery. Reunel has been building bumpers for over thirty years and we attempt to apply our collective experience in estimating the time required to complete each product. The recent shortages of steel and escalating energy costs have created an extremely difficult and unique situation. Reunel will make every attempt to ship within a small margin of time given at the original order; however, we appreciate the understanding that these lead times are approximations based on experience, and Reunel customers continue to be outstanding in their support and cooperation. The staff at Reunel will make every attempt to work with each customer in addressing lead time.

Freight Damage

Once the bumper leaves the facility, Reunel is not responsible for freight damage that occurs while the bumper is in transit. If the bumper is damaged via freight handling then the freight company will handle the claim and make certain the issue is resolved. The freight company will send someone to inspect the shipment and once it is documented, they will have the damage corrected. The freight company contact information is on your freight bill

Bumper Issues

If your bumper has an installation issue (hardware, winch mount, lights, etc.) then please call Reunel and a technician will call or email you to assist you with the problem. Always make certain the bumper delivered matches the information on the invoice.